Billing Policies

---

All bills are due and payable on or before the 15th day of each month.

A bill that is not paid by its due date shall be considered delinquent and shall incur a late charge of 10% of the delinquent balance.

If a customer’s payment is returned, fails, or is otherwise not honored for any reason, a dishonored payment fee will be assessed per the District’s Fee Schedule in addition to any applicable late fee(s).

All dishonored or returned forms of payment are also subject to prosecution under the Nevada Revised Statutes, NRS 205.130 and other applicable laws. 

In no instance will a customer be permitted to establish any new water service account(s) until that customer fully satisfies any delinquent amounts owing to the District.

A Reinstatement of Service Fee will be assessed to any customer whose account(s) is not paid by the disconnection date specified in the One and Only Final Notice. 

An additional fee will be assessed to any customer who requests that the District unlock the meter after regular business hours (Monday-Thursday, 8:00 a.m. – 4:30 p.m. Friday from 8:00 a.m. – 11:30 a.m.)

Customers are responsible for any water that flows through their meter. The District will not forgive any portion of a customer’s water bill due to leaks.

The District’s customer service personnel may approve reasonable payment plans for amounts owing to the District associated with a water leak.

No customer, owner, or other person shall take any action himself/herself to connect or restore terminated or disconnected water service. 

In the event of any “Self-Help,” the account associated with such property shall be assessed a minimum of $150 plus any other cost or damage incurred by the District or to District property resulting from the customer, owner, or other person engaging in “Self-Help.”

Tampering with District owned property is considered a federal offense.

The legal owner(s) of the property, shall be responsible for all water bills, statements, fees, and other District charges associated with the property.

Any unpaid amounts owing to the District, including any nonpayment by a tenant of the property, shall be cause for disconnection of water service. 

The property owner remains responsible for all charges, fees, and amounts attributable to the property and all outstanding charges, fees, and amounts shall be paid in full before any disconnected water service will be restored to the property.