1. Go to the Caselle Community Connect site
2. Click “Create Your Account" at the bottom of the page
3. Fill in your email, password, cell phone number, opt in to text message alerts, and then click in the “I’m not a robot” box and follow prompts
4. Complete the short registration form and click “Next”
5. Go to your inbox and open the verification email, click “Verify Email” and “Continue” to log in.
6. Go to your email to get the verifcation code to Verify Email
7. Enter your account number and last name on the VVWD account
8. It will then show that you have successfully added your VVWD account
9. You can then set up for Auto Pay or click on “Not Now” if you do not wish to have this bill paid automatically through the Caselle Community Connect site. This site may be utilized for Viewing purposes only
10. If you selected “set up Auto pay”, you will now be walked through steps to set up an Auto Payment Method for the VVWD Account

Having Trouble? If you’re having trouble with the above instructions, please contact customer service

1. Go to the Caselle Community Connect site and log in
2. Click your email in the top right hand corner and select Profile
3. On the left hand side, click Profile and select Opt in to Text Message Alerts and click Update
4. Then, click on Utility Profile and check Enrolled in Paperless and then click Save

1. Go to the Caselle Community Connect site and log in
2. Click your email in the top right hand corner and select Profile
3. On the left hand side, click Wallet
4. Follow the prompts on the screen to add your payment method